Storytelling

Stories are the most effective way to engage, move, and persuade. Whether it’s a board presentation, internal comms, or customer feedback, we’ve found building storytelling techniques into reporting and communication is the best way to make insights memorable.

Stories are about change. Good storytelling allows messages to cut through and stick, making it much more likely that your organisation will take action to improve the customer experience, or that customers will notice the changes you are making.

Infographics

Infographics

Customer insight has always been fascinating, but traditional research reports have often been dry and unengaging. You need to present the key...

Customer Journey Examples

Customer Journey Examples

Taking an end-to-end view of the customer experience is a powerful way to help people see things from the customer’s point of view. Customer...

Customer Dashboards

Customer Dashboards

You may want to get into the detail of your customer survey, but the chances are your colleagues are less interested in the nuts and bolts....

Voice of the Customer Films

Voice of the Customer Films

Film is often more engaging than static presentations or reports, and is increasingly forming the backbone of internal communications. Nothing beats...

Internal Comms

Internal Comms

Improving the customer experience starts with your people, and the thousands of decisions they make every day which create the customer...

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