Internal Comms

Improving the customer experience starts with your people, and the thousands of decisions they make every day which create the customer experience. Product and process changes are part of the mix, but the trickiest part to get right is often culture.

Getting the right balance of information and emotional connection, in a consistent and compelling way, is essential if you want to make change happen.

Customer Insight Playbook

April 5

Customer Experience Dice

April 5

PFI Posters

April 6

Departmental Posters

April 6

Crossword

April 6

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