Training / Events

We run Customer Insight Training courses throughout the year with venues in Birmingham, Manchester and London. View our Briefings Calendar by clicking here
To view our training terms and conditions please click here

Manchester Free Customer Insight Conference

Manchester Free Customer Insight Conference

Join us to hear latest thinking in the world of customer experience with UK case studies
Customer Journey Mapping Part 1

Customer Journey Mapping Part 1

Customer journey mapping is a crucial meeting ground...
Customer Journey Mapping Part 2

Customer Journey Mapping Part 2

In Part 2 you will join a workshop to hone the necessary skills to put that process into practice. You won?t become an expert in half a day, but you will have a chance to work with other delegates to put these techniques into practice.
Storytelling - Giving your customer feedback impact

Storytelling - Giving your customer feedback impact

A lot of customer satisfaction research data is shared in organisations, but how much is memorable and makes people behave differently?
Customer Satisfaction v Net Promoter Score v Customer Effort

Customer Satisfaction v Net Promoter Score v Customer Effort

Using the best Key Customer Metric for your organisation
Data Presentation & Infographics

Data Presentation & Infographics

"Good design is not decoration: using data and infographics to make an impact"
Rethinking Your Customer Survey

Rethinking Your Customer Survey

Rreview and rethink your customer satisfaction survey
Doing Driver Analysis the Right Way

Doing Driver Analysis the Right Way

Whether your headline measure is Net Promoter Score, Customer Effort
Customer Journey Mapping in Social Housing

Customer Journey Mapping in Social Housing

Customer journey mapping is increasingly used in social housing to understand customers? key experiences.

If you would like to speak to someone about a briefing or your booking please call Charlotte on 01484 467004

01484 517575
Taylor Hill Mill, Huddersfield HD4 6JA
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