Training / Events

We run Customer Insight Training courses throughout the year with venues in Birmingham, Manchester and London. View our Briefings Calendar by clicking here
To view our training terms and conditions please click here

Manchester Free Customer Insight Conference

Manchester Free Customer Insight Conference

Join us to hear latest thinking in the world of customer experience with UK case studies
Storytelling Workshop

Storytelling Workshop

New full-day interactive workshop with exercises throughout Early Bird price until 14th July 2017
Customer Journey Mapping Full Day Training Course

Customer Journey Mapping Full Day Training Course

Customer journey mapping is a crucial meeting ground...
Customer Journey Mapping in Social Housing

Customer Journey Mapping in Social Housing

Customer journey mapping is increasingly used in social housing to understand customers? key experiences.
Making STAR Actionable

Making STAR Actionable

This briefing is filled with practical tips and real examples of how to make your STAR Survey actionable.
Rethinking Your Customer Survey

Rethinking Your Customer Survey

Rreview and rethink your customer satisfaction survey
Data Presentation & Infographics

Data Presentation & Infographics

"Good design is not decoration: using data and infographics to make an impact"
Customer Satisfaction v Net Promoter Score v Customer Effort

Customer Satisfaction v Net Promoter Score v Customer Effort

Using the best Key Customer Metric for your organisation
Doing Driver Analysis the Right Way

Doing Driver Analysis the Right Way

Whether your headline measure is Net Promoter Score, Customer Effort
Storytelling - Giving your customer feedback impact

Storytelling - Giving your customer feedback impact

A lot of customer satisfaction research data is shared in organisations, but how much is memorable and makes people behave differently?

If you would like to speak to someone about a briefing or your booking please call Charlotte on 01484 467004

01484 517575
Taylor Hill Mill, Huddersfield HD4 6JA
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