Training / Events

We run Customer Insight Training courses throughout the year with venues in Birmingham, Manchester and London. View our Calendar by clicking here
To view our training terms and conditions please click here

Storytelling Workshop

Storytelling Workshop

New full-day interactive workshop with exercises throughout
Customer Journey Mapping Full Day Training Course

Customer Journey Mapping Full Day Training Course

Customer journey mapping is a crucial meeting ground...
Making STAR Actionable

Making STAR Actionable

This briefing is filled with practical tips and real examples of how to make your STAR Survey actionable.
Customer Journey Mapping in Social Housing

Customer Journey Mapping in Social Housing

Customer journey mapping is increasingly used in social housing to understand customers? key experiences.
Data Presentation & Infographics

Data Presentation & Infographics

"Good design is not decoration: using data and infographics to make an impact"
Doing Driver Analysis the Right Way

Doing Driver Analysis the Right Way

Whether your headline measure is Net Promoter Score, Customer Effort
Customer Satisfaction v Net Promoter Score v Customer Effort

Customer Satisfaction v Net Promoter Score v Customer Effort

Using the best Key Customer Metric for your organisation
Rethinking Your Customer Survey

Rethinking Your Customer Survey

Rreview and rethink your customer satisfaction survey

If you would like to speak to someone about a briefing or your booking please call Charlotte on 01484 467004

01484 517575
Taylor Hill Mill, Huddersfield HD4 6JA
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