Customer Insight
"Would companies be in the pickle they’re in if satisfaction surveys really made a difference?"
Fred Reichheld
Customer Insight Magazine
The magazine for people using customer insight to improve business performance.
Employee Engagement
“Customers don’t come first. Employees come first. If employees are treated right then service will follow."
Sir Richard Branson


TLF are a UK based customer experience consultancy specialising in customer insight. Through our extensive research and industry knowledge we can help your business understand and improve your customers experience with your brand.

Our consultancy is based in Huddersfield, between Manchester and Leeds, and is ideally located close to major transport links enabling us to cover the whole of the UK as well as Europe.

In addition to the customer experience consultancy provided by TLF we also manage the UK Customer Satisfaction Index (UKCSI) on behalf of the Institute of Customer Service

Our Client Managers can be found at a number of conferences on customer experience, customer insight and employee engagement throughout the UK.

Take a look at how we can consult with your business to help improve your customer experience.

Customer Insight: through satisfaction surveys.

Net Promoter Score: benchmarking and tracking.

Customer Journey Mapping: through interacting with customers to get a better understanding rather than focusing on internal process flows.

Customer Experience: enabling you to answer questions about your customer’s attitudes and behaviours.

Customer Effort: an effective tool to understand the amount of effort for customers to complete a task.

Market Standing: get an unbiased picture of the market you are in.

Employee Engagement: understand how engaged your employees are and compare this to other companies


01484 517575
Taylor Hill Mill, Huddersfield HD4 6JA